Old Made in SF
Utilities assistance
PG&E Solutions for Seniors https://www.pge.com/en_US/residential/your-account/account-management/manage-your-account/customer-solutions/solutions-for-seniors.page
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California Alternate Rates for Energy (CARE) https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/care/program-guidelines.page discount >20% on gas + electricity, if low-income or participate in public assistance programs (e.g., LIHEAP, SNAP, SSI, Medi-Cal). 800-743-5000.
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Medical Baseline Allowance https://www.pge.com/en_US/residential/save-energy-money/help-paying-your-bill/longer-term-assistance/medical-condition-related/medical-baseline-allowance/medical-baseline-allowance.page for customers who depend on power for certain qualifying medical condition and/or require use of a qualifying medical device to treat ongoing medical conditions. 800-743-5000.
PG&E Assistance with Past Due Bills https://www.pge.com/en_US/about-pge/company-information/protective-protocols/financial-support-awareness.page
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Low-Income Home Energy Assistance Program (LIHEAP) up to $1K per calendar year; SF Peninsula Energy Programs, 1426 Fillmore St., Suite 318, SF 94115, 415-416-6660 Ext. 402, http://www.sfpes.org/
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Relief for Energy Assistance through Community Help (REACH) energy credit up to $300
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Arrearage Management Plan (AMP) up to $8K in unpaid balance forgiven, if enrolled in CARE, owe at least $500, past due >90 days; apply by calling 800-743-5000.
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Payment Arrangement Plans
PG&E Rates Are Way Up. Do You Qualify for a Discount? | KQED
Recology Low-Income Rates https://www.recology.com/recology-san-francisco/rates/ 25% discount to low-income households who participate in PG&E CARE program; send copy of current PG&E bill showing CARE participation to Recology. <CustomerService@RecologySF.com> or mail https://www.recology.com/recology-san-francisco/contact/
SF Environment Climate Equity Hub free heat pump water heater (HPWH) (up to $10,785 in rebate funding to fully cover cost of upgrade). SF is transitioning from gas to electric appliances to reduce air pollution. Eligibility: 1) currently use gas water heater that is more than 8 years old, 2) household earns up to 80% of the Area Median Income (AMI) (i.e. 4-person household < $115,300 per year). Proof of income is not required if you can provide documents proving participation in public assistance programs such as Medi-Cal, SNAP, or CalWorks, 3) live in a single family home or a building with 4 units or less. https://www.sfenvironment.org/campaigns/welcome-climate-equity-hub
SF Water Power Sewer Bill Relief https://sfpuc.org/accounts-services/bill-relief
Customer Assistance Program https://sfpuc.org/accounts-services/bill-relief/customer-assistance-program-waterwastewater 25% discount if low-income. Apply online, in-person (525 Golden Gate Ave., 1st Flr, SF) or call Customer Service 415-551-3000.
CleanPowerSF/PG&E https://www.cleanpowersf.org/loweryourbill
Hetch Hetchy Medical Necessity Assistance https://sfpuc.org/accounts-services/bill-relief/hetch-hetchy-power-medical-necessity-assistance-program
California LifeLine https://www.californialifeline.com/en is state program that provides discounted home phone or cell phone services to eligible households, based on low-income or participation in public assistance program (Medi-Cal, LIHEAP, SSI, federal public housing/Section 8, SNAP).
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Home phone discount: Apply online or paper https://www.cpuc.ca.gov/consumer-support/financial-assistance-savings-and-discounts/lifeline/california-lifeline-eligibility#Types_of_Discounts_Available 1-866-272-0349
Free smartphone
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Assurance Wireless https://www.assurancewireless.com/
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SafeLink Wireless https://www.safelinkwireless.com/ 800-SAFELINK (723-3546)
Internet discounts for low-income
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AT&T Access (<$30/mo.) https://www.att.com/internet/access/ for limited income (<200% FPL) households who participate in ACP, SNAP, SSI; apply online or call 877-557-1458.
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Comcast Internet Essentials ($9.95/mo.)/Internet Essentials Plus ($29.95/mo.) https://www.internetessentials.com/apply for households who participate in public assistance (Medicaid, public housing, SNAP, SSI, LIHEAP, etc.) apply online or call 855-8-INTERNET (855-846-8376).
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EveryoneOn https://www.everyoneon.org/find-offers connect to affordable internet and computer
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Internet For All Now (IFAN) Low-Cost Plans https://www.internetforallnow.org/offers/low-cost-plans
Affordable Connectivity Program (ACP) https://www.fcc.gov/acp is FCC benefit program provides following discounts for eligible households (income <200% FPL or other specified low-income criteria https://www.affordableconnectivity.gov/do-i-qualify/):
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up to $30/month toward internet service, or up to $75 per month for households on qualifying Tribal lands
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one-time discount of up to $100 to purchase laptop/desktop computer/tablet from participating providers, with co-payment $10-$50 toward purchase price.
Apply online at https://www.affordableconnectivity.gov/ or call ACP Support Center 877-384-2575.
*enrollment freeze effective 2/08/2024 https://www.fcc.gov/affordable-connectivity-program-consumer-faq