Old Made in SF
Elder abuse prevention
World Elder Abuse Awareness Day (WEAAD) - June 15 https://worldelderabuseawareness.com/
World Elder Abuse Awareness Day- WEAAD – NAPSA (napsa-now.org)
World Elder Abuse Awareness Day | USC Center for Elder Justice
Elder Abuse Prevention Program - Institute on Aging (ioaging.org)
Elder Justice Initiative (EJI) | Elder Justice Initiative (EJI)
AAPI Community Health & Safety Resource Hub https://www.aapisafetyhub.org/tips
California vs. Hate https://www.cavshate.org/ non-emergency hate incident and hate crime reporting system to support individuals and communities targeted for hate. Report online (15 languages), call 833-866-4283 or 833-8-NO-HATE, Mon-Fri, 9am-6pm, and talk to trained civil rights agent (200+ languages); Outside of those hours, leave voicemail or call 211 to report hate incident and seek support from professional trained in culturally competent communication and trauma-informed practices. https://calcivilrights.ca.gov/ca-vs-hate-page/
Hate Crimes | State of California - Department of Justice - Office of the Attorney General
SFPD Hate Crime Department 415-553-1133
SFDA Hate Crime Hotline 628-652-4311 https://www.sfdistrictattorney.org/victim-services/hate-crime/
Community Adult Protective Services (APS) https://www.sfhsa.org/services/protection-safety/adult-protective-services accepts and responds to reports of abuse, neglect, exploitation, and self-neglect involving older adults (age 60+) and adults with disabilities. 24/7 hotline 415-355-6700 or 800-814-0009.
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Emergencies: Call 911 if elder/dependent adult is in immediate physical danger. Examples: stroke, drug-related, heart attack, heat stress/stroke, head injury, strangulation, hip fracture; acute burns, nonresponsiveness, rapid breathing, agitated bx, respiratory distress, confusion/delirium; psychiatric (danger to self/others, hallucinating/delusional/disoriented), changes in mental status (may be signs of stroke, drug interactions, infections), suicide.
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Non-urgent, online reports: Submit a referral on reporttoaps.org.
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Urgent reports: Call APS Hotline for in-person response within 24 hours, followed by written report within two business days using Form SOC 341 https://www.cdss.ca.gov/Portals/9/Additional-Resources/Forms-and-Brochures/2020/Q-T/SOC341.pdf
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Non-urgent, verbal reports: Call APS Hotline to make verbal report, followed by written report within two business days using Form SOC 341
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Financial abuse: Financial institutions should call APS Hotline to make verbal report, followed by written report within two business days using Form SOC 342, https://www.cdss.ca.gov/Portals/9/fmuforms/q-t/SOC342.pdf
Submit Form SOC 341/342: Fax to 415-355-2462, or mail to P.O. Box 7988, SF, CA 94120-7988, Attn: APS.
APS investigates cases of elder & dependent adult abuse within private homes, hotels, hospitals or health clinics when abuser is not a staff member.
APS screen in if suspected abuser is visitor, NOT resident/staff, of facility (SNF, ICF, RCFE/ARF, ADHC/ADC, CCRC).
PUB 470 - Your Rights Under Adult Protective Services
APS federal regs https://apstarc.acl.gov/regulations#gsc.tab=0
Final Rule: Federal Regulations for APS Programs | ACL Administration for Community Living
Final Rule: Establishing Adult Protective Services Regulations
An Overview of APS Self-Neglect Cases Using NAMRS Data
District Attorney Victim Services 415-628-4100 https://www.sfdistrictattorney.org/victim-services/
Resources for Victims – San Francisco District Attorney (sfdistrictattorney.org)
Adult Protective Services (ca.gov)
California Elder Abuse & Neglect Legal Guide (dolanlawfirm.com)
California Elder Justice Coalition https://www.elderjusticecal.org/
Safe at Home confidential address program https://www.sos.ca.gov/registries/safe-home
Domestic and family violence resources | San Francisco (sf.gov)
San Francisco gender-based violence resources | San Francisco (sf.gov)
Restraining Order Information | San Francisco Police Department
Emergency Protective Order (EPO) for 5-7 days, police request approval by Superior Court
Criminal Protective Order (CPO)
Elder (age 65+)/Dependent Adult Abuse Restraining Order (EARO) incl. move-out
https://sf.courts.ca.gov/divisions/civil-division/restraining-orders-elder-or-dependent-adult-abuse
Domestic Violence Restraining Order (DVRO) incl. move-out
https://sf.courts.ca.gov/divisions/unified-family-court/restraining-orders-domestic-violence
Civil Harassment Restraining Order
https://sf.courts.ca.gov/divisions/civil-division/restraining-orders-civil-harassment
Senior-Rights-Bulletin-Summer-2024.pdf (craft.cloud)
Cooperative Restraining Order Clinic (CROC), 3543 18th St, #5 SF 94110, 415-864-1790 https://www.roclinic.org/
Who Can Get An Elder Abuse Restraining Order? | Dolan Law Firm
prohibit conduct; stay-away (typically, 100 yds); move-out (temp if assault/threatened assault, permanent if physical/emotional harm result; care/possession/custody of animal; anger mgmt/coerced debt finding, stopping isolation
EA-100 Request for Elder or Dependent Adult Abuse Restraining Orders (ca.gov)
EA-109 Notice of Court Hearing (Elder or Dependent Adult Abuse Prevention) (ca.gov)
EA-110 Temporary Restraining Order (CLETS-TEA or TEF) (ca.gov)
CLETS-001 Confidential Information for Law Enforcement (ca.gov)
EA-130 Elder or Dependent Adult Abuse Restraining Order After Hearing (CLETS-EAR or EAF) (ca.gov)
Domestic Violence / Elder Abuse | San Francisco Police Department
Station Finder | San Francisco Police Department
SF Domestic Violence Consortium http://dvcpartners.org/
*Asian Women's Shelter 877-751-0880 https://www.sfaws.org/
Black Women Revolt Against Domestic Violence 628-286-4BWR (4297) https://blackwomenrevolt.org/
Cameron House 415-781-0401 https://cameronhouse.org/adult/domestic-violence/
CUAV (Community United Against Violence)(LGBTQ) 415-333-4357 (HELP) https://www.cuav.org/resources
*Domestic Violence Hotline (National) 800-799-7233 (SAFE) https://www.thehotline.org/
*La Casa de Las Madres (shelter) 877-503-1850 https://www.lacasa.org/
Maitri (South Asian) 1-888-8MAITRI (1-888-862-4874) https://maitri.org/get-help-today
National Center on Domestic Violence, Trauma & Mental Health https://ncdvtmh.org/resources/
National Clearinghouse on Abuse in Later Life (NCALL) https://www.ncall.us/
*Riley Center (shelter) 415-255-0165 https://svdp-sf.org/what-we-do/riley-center/
*SF Women Against Rape (WAR) 415-647-RAPE https://sfwar.org/
*A Woman's Shelter (AWP) is a 24-hour supportive residential service offering emergency shelter and long-term treatment programs to women and transgender women with special needs due to mental disabilities, sexual or domestic violence, drug and alcohol abuse, and HIV+/AIDS-related issues.
A Woman’s Place, 1049 Howard St., 94103, 415-487-2140
A Woman’s Place Drop In, 211 13th St., 94103, 415-293-7630
https://sfwar.org/a-womans-place/
*Sexual Assault Hotline (National) 800-656-HOPE (4673) https://www.rainn.org/resources
Shalom Bayit (866) SHALOM-7 (742-5667) or (510) 845-SAFE (7233) https://shalom-bayit.org/get-help/
*WOMAN Inc. (Women Organized to Make Abuse Non-existent) 877-384-3578
http://www.womaninc.org/support/
SF Office of Victim & Witness Rights https://www.sf.gov/departments--mayors-office-for-victims-rights
SF Office of Sexual Harassment & Assault Response & Prevention (SHARP) 25 Van Ness Ave. #800, 94102. 415.252.2512, https://www.sharp-sf.org/resources
Resources – Start By Believing
Think, Feel, Experience ‘If the Police Don't Believe You, They Might Prosecute You’: How Officers Turn Victims of Sexual Assault Into Suspects - Reveal (revealnews.org)
Family Violence and Abuse in Later Life (windows.net)
Long-Term Care Facility Ombudsman 6221 Geary Blvd, 3rd Floor, 94121, 415-751-9788 https://felton.org/social-services/seniors/sf-ltc-ombudsman-program/
https://www.sfhsa.org/services/access-empowerment/safety-care-facilities
*Statewide CRISISline 800-231-4024, available 24/7 to take calls & refer complaints from residents in LTC facilities. https://www.aging.ca.gov/Programs_and_Services/Long-Term_Care_Ombudsman/
https://theconsumervoice.org/get_help/state_resources/ca
National Consumer Voice (theconsumervoice.org) find LTC Ombuds by State
California Department of Justice, Office of the Attorney General, Division of Medi-Cal Fraud and Elder Abuse operates as the Medicaid Fraud Control Unit (MFCU) to protect residents in nursing homes and other LTC facilities from abuse/neglect. 800-722-0432 https://oag.ca.gov/dmfea
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IHSS Fraud Hotline: 1-888-717-8302
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Provider Fraud and Elder Abuse complaint line: 1-(800) 722-0432
California Department of Public Health, Licensing & Certification Division, 150 N. Hill Dr., Ste 22, Brisbane 94005, 415-330-6353. https://data.chhs.ca.gov/dataset/licensing-and-certification-district-offices-california
Kathryn Stebner https://www.sggklaw.com/elder-abuse-overview/
ABA Commission on Law and Aging
Elder Abuse Definitions (americanbar.org)
2020-elder-abuse-reporting-chart.pdf (americanbar.org)
National Adult Protective Services Association (NAPSA) https://www.napsa-now.org/
National Center on Elder Abuse (NCEA) 855-500-3537 (ELDR) https://ncea.acl.gov/
NCEA Tips and Tools for Person-Centered, Trauma-Informed Care for Older People https://ncea.acl.gov/NCEA/media/Publication-4.0/NCEA_TT_PCTICare.pdf
NCEA: Red Flags of Abuse (usc.edu)
Red Flags of Elder Abuse | EJI | Department of Justice
National Elder Fraud Hotline 833-372-8311
https://ovc.ojp.gov/program/elder-fraud-abuse/national-elder-fraud-hotline
UC Irvine Ageless Alliance https://www.centeronelderabuse.org/Ageless_Alliance.asp
UC Irvine Center of Excellence on Elder Abuse & Neglect https://www.centeronelderabuse.org/
U.S. Senate Special Committee on Aging’s Fraud Hotline 855-303-9470, report online at https://www.aging.senate.gov/fraud-hotline
USC Center for Elder Justice https://eldermistreatment.usc.edu/
USC Elder Abuse Guide for Law Enforcement (EAGLE) https://eagle.usc.edu/state-specific-laws/
Fact Sheet: Adult Protective Services, What You Must Know (usc.edu)
EAGLE Investigative Strategies to Interview Older Adults Who are Experiencing Abuse
eagle.usc.edu/first-responder-checklist/
Drafting Advance Planning Documents to Reduce the Risk of Abuse or Exploitation (windows.net)
Financial
Protect Older Americans from Financial Exploitation | American Bankers Association
Protecting Older Adults from Fraud and Financial Exploitation | Consumer Financial Protection Bureau
Protecting Seniors from Financial Abuse | FDIC.gov
Financial Protection for Aging Adults & Caregivers
8 simple things you can do to protect yourself from getting scammed : Life Kit : NPR
Longevity Fitness https://gsaenrich.geron.org/longevity-economics-social-factors-health-and-wealth
Older Adult Nest Egg https://www.olderadultnestegg.com/for-older-adults/
Successful Aging through Financial Empowerment (SAFE) https://iog.wayne.edu/outreach/success-after-financial-exploitation--safe-
Elder Financial Abuse: A Growing Threat to Seniors’ Savings and Security – FraudsWatch.com
Frameworks Institute
Strengthening the Support: How to Talk about Elder Abuse | FrameWorks Institute (1/2016)
“You Only Pray that Somebody Would Step In”: Mapping the Gaps Between Expert and Public Understandings of Elder Abuse in America | FrameWorks Institute (1/2016)
Talking Elder Abuse | FrameWorks Institute (toolkit, 2017)
NASW Social Work Roles in Elder Abuse Prevention and Response https://bit.ly/NASW-SW-ElderJustice-2022
Elder Mistreatment Screening Instruments (University of Iowa)
Geriatric Assessment Tools (University of Iowa) https://igec.uiowa.edu/gerialearning
Assessment Tools for Best Practices of Care for Older Adults (Hartford Geriatric Nursing Center) https://hign.org/consultgeri-resources/try-this-series
IDEAL (Isolation, Dependency, Emotional manipulation and/or exploitation of vulnerability, Acquiescence, Loss) tool and undue influence worksheet http://www.bennettblummd.com/undue_influence_ideal_model.html
Screening for Past Trauma (Gabriella Grant, California Center of Excellence for Trauma Informed Care) https://trauma-informed-california.org/
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Do you feel safe speaking to me today? If not, what would make you feel safer?
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Do you feel safe at home today? If not, how can we make you feel safer?
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Did you feel safe in your home of origin? If not, how does that affect you today?
https://www.traumarecoverycentermodel.org/about-trauma-recovery-centers/
FCC Robocalls/Do Not Call Registry 1-888-382-1222 https://www.donotcall.gov/
https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts
https://consumer.ftc.gov/articles/how-block-unwanted-calls
FTC Stop Junk Mail https://consumer.ftc.gov/articles/how-stop-junk-mail
Identity Theft
Annual Credit Report.com - Home Page
Report Identity Theft | Federal Trade Commission (ftc.gov)
Home Page - ITRC (idtheftcenter.org) no-cost victim assistance and consumer education 888-400-5530
Reporting Consumer Fraud https://sfgov.org/ofe/know-your-rights/reporting-consumer-fraud
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Consumer Action 415-777-9635 https://www.consumer-action.org/helpdesk/
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Consumer Financial Protection Bureau (CFPB) https://www.consumerfinance.gov/complaint/
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Federal Trade Commission (FTC) report identity theft, scams and rip-offs, credit & debt companies, etc. https://reportfraud.ftc.gov/
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SF District Attorney Consumer Fraud Hotline (SF business) 628-652-4311 https://www.sfdistrictattorney.org/resources/consumer-complaint-form/
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SFPD Financial Crimes Unit (report identity theft, elder financial abuse, fraud, theft) https://www.sanfranciscopolice.org/financial-crimes-unit-fraud
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State of CA Attorney General Complaint Referral Table https://oag.ca.gov/consumers/complaint-referral-table
Resources for Fraud Prevention
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AARP Fraud Watch Network: aarp.org
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Elder Fraud Hotline (Department of Justice): 833-372-8311
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FBI Internet Crime Complaint Center: ic3.gov; 800-225-5324
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National Adult Protective Services Association: napsa-now.org
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National Center on Elder Abuse: ncea.acl.gov
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Social Security Administration Fraud Hotline: 800-269-0271
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United States Senate Special Committee on Aging's Fraud Hotline: aging.senate.gov; 855-303-9470
How to Protect Loved Ones from Financial Scams (brainandlife.org)
Case planning
Type of abuse: emotional, financial, isolation, neglect, physical, sexual, self-neglect, abandonment
Risk indicators: behavioral, environmental, physical
Risk factors: health & functional status, mental health & capacity, living environment, financial, social
Supports to reduce risk: caregiver training, neurological/physical exam, home care, money management, placement, conservator/guardian, transportation, senior center/day program, home safety/modification